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World: r3wp

[!CureCode] web-based bugtracking tool

BrianH
13-Dec-2010
[1160]
Of course we could tell all of that from the description :)
Kaj
13-Dec-2010
[1161x3]
I don't oppose changing the submitted severity according to some 
standard, either. Just the misnamed intention of the field
For example, that DELINE bug. I circumvented it, so it's not critical 
to me anymore. But I could only choose between minor and major, so 
I thought for someone trying to process Slovenian text, it would 
be a major problem. If there had been an option "normal", I would 
have chosen that
Then you changed it to minor. I reverse engineered that action to 
conclude that you interpreted the field as severity for you instead 
of severity for the user
BrianH
13-Dec-2010
[1164]
Yup, that is how we have been treating that field. Severity for the 
user always varies based on their own circumstances.
Kaj
13-Dec-2010
[1165]
So you were communicating that it was difficulty minor, so easy to 
fix. But to most people, I'm afraid, it would appear as dismissing 
their major problem as being minor
BrianH
13-Dec-2010
[1166]
Which is why I have to explain this a lot. I have written at least 
a dozen ticket comments to this effect.
Kaj
13-Dec-2010
[1167]
It would be a lot easier to just use fields according to their lable 
:-)
BrianH
13-Dec-2010
[1168x2]
I try to not do this all the time as it gets tiresome, and at some 
point the UI problem will be fixed.
I *do* use the fields according to their label. Severity is severity. 
The severity of the user's problem can't be explained without context 
- a field would be useless, you have to give the context in the description 
or comments. The severity for the developers can be expressed in 
a field though, as the context is just the language itself.
Kaj
13-Dec-2010
[1170]
As I said, I'm OK with adjusting it to a standard. But that would 
still be severity to the overall community, not severity to the developers. 
Nobody is interested in that
BrianH
13-Dec-2010
[1171]
Except the people actually using CureCode to determine and plan fixes 
and changes. The people to whom those fields matter.
Kaj
13-Dec-2010
[1172]
You're reversing the meaning of the field by changing it from severity 
of the inconvenience of the bug to severity of the inconvenience 
of the fix
BrianH
13-Dec-2010
[1173]
Severity of the change, not some measure of inconvenience. That is 
the main thing that can stop a ticket from being implemented at all, 
the most important field in that group. You are acting like developers 
of the language are more concerned about their own convenience. You 
know that is not the way we work.
Kaj
13-Dec-2010
[1174]
That is exactly what I'm telling you. I'm merely asking you to try 
to think for a moment from the perspective of the users you're asking 
to report issues, instead of your own perspective
BrianH
13-Dec-2010
[1175]
We are in design mode, and for CureCode as well apparently. All tickets 
are important, or else they wouldn't have been reported.
Kaj
13-Dec-2010
[1176x2]
Come on, then you should just remove the field
If you want to keep explaining yourself to unsuspecting users, I 
apparently can't stop you
BrianH
13-Dec-2010
[1178x3]
We need to break it into two fields. One for the users to report 
their damage, one for us to use for determining the severity of the 
problem (whatever you want to call that). The user damage field wouldn't 
help us much in the process of fixing the user's problems or satisfying 
their requests, but users apparently expect one. We would get the 
real info from the summary, description, example code and comments, 
same as we do now. Without those details the importance of the fix/enhancement 
to the user is impossible to determine, but with those details we 
can really work on the user's problems and understand their priorities.
Keep in mind that I am not suggesting that this be called a "user 
damage" field. I think that it shouldn't be called "severity", because 
that only applies to bugs and issues. Perhaps "importance" would 
be better, as it applies to notes and wishes as well.
We still don't have a good way to set priorities in CureCode though, 
for planning releases. We have to do it manually. The CC priority 
field is OK for general priorities, but not for our priorities because 
our priorities vary from release to release, depending on what area 
of the code we are focusing on.
Kaj
13-Dec-2010
[1181]
If a user lables a bug as "crash", that's significant enough, and 
Carl always wants to fix those first
BrianH
13-Dec-2010
[1182]
Yeah, the importance field should definitely have crash and block 
importances.
BrianH
14-Dec-2010
[1183x2]
And we reviewers would occasionally raise the importance if the submitter 
underestimated it, such as when it affects more users, or when it 
is a *really* good idea :)
The crash and block settings are the odd ones out of the current 
severity field. They should be moved to the importance field.
Dockimbel
20-Dec-2010
[1185x2]
Version 0.9.12 sources package released: http://curecode.org/dl/curecode-0912.zip
I've changed the format of the GUID field in RSS feeds, so you'll 
get duplicate entries for the recent changes, just ignore them or 
delete the old ones.
Dockimbel
23-Dec-2010
[1187]
There was a 5h outage on curecode.org affecting cheyenne-server.org 
and softinnov.org. It has been fixed just a few minutes ago.


After short investigation, it seems that a PHP internal issue (frozen 
process) caused a fatal error in Cheyenne main process. The error 
is very weird, see below the disarmed REBOL error :

make object! [
    code: 301
    type: 'script
    id: 'need-value
    arg1: evt:
    arg2: none
    arg3: none
    near: [evt: do-events 
        either none? evt
    ]
    where: 'do-cheyenne-app
]


So, DO-EVENTS (which is basically just WAIT [ ]) returned an unset! 
value. Does anyone know here if this a known behaviour or a REBOL 
bug?
Maxim
13-Jan-2011
[1188]
I've never seen this.
Henrik
26-Jan-2011
[1189]
any update on adding the R3 GUI as a project to curecode?
Dockimbel
27-Jan-2011
[1190]
R3 GUI project added to CureCode, ticket http://issue.cc/r3/1837
moved to R3 GUI.

I've added alpha 110 & 111 to versions list, let me know if you need 
categories too (I would need an ordered list of items for that).
Rebolek
27-Jan-2011
[1191]
Great, thanks.
Henrik
27-Jan-2011
[1192]
cool :-)
Dockimbel
27-Jan-2011
[1193]
Sorry for the delay, I forgot about it until Henrik mentioned it 
again yesterday.
Henrik
27-Jan-2011
[1194]
it's ok. now we have it. :-)
Robert
5-Feb-2011
[1195]
Doc, can you create a CC login for me please. Thx.
BrianH
5-Feb-2011
[1196x3]
You have one already.
Loginid Robert.
Also Robert-Muench (another login)
Robert
5-Feb-2011
[1199]
:-) Good to know... let's try if I remember my password.
BrianH
5-Feb-2011
[1200]
I don't know if there is a password recovery service; why don't you 
find out?
Robert
5-Feb-2011
[1201]
Ok, worked.
Dockimbel
6-Feb-2011
[1202]
password recovery service
; sure, from home page -> Reset Password link
GiuseppeC
6-Feb-2011
[1203]
Doc, I am interested into using your product for tracking bug of 
other applications but we need Project and Subproject. Is there any 
plan to add subprojects ?
Dockimbel
6-Feb-2011
[1204]
There's no "subproject" concept in CC, but you can use "category" 
field to divide a project. I have no plan to add such feature this 
year.
Ladislav
1-May-2011
[1205]
http://issue.cc/r3/1027

The state of the ticket should be revised
james_nak
24-May-2011
[1206]
Doc, a little thing: the title.inc file for 0.9.12 needs to be updated. 
Or perhaps, the zip file is really .11. In any case, still a great 
app.
Dockimbel
24-May-2011
[1207]
The ZIP file is 0.9.12, I left an older file version when I built 
the 0.9.12 archive. Issue fixed and 0.9.12 archive re-published. 
Thanks for reporting this issue.
james_nak
24-May-2011
[1208]
NP ... get back to RED.  :-)
Dockimbel
24-May-2011
[1209]
James: sure, I did that during my coffee break ;-)