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distributed collaborative support application

 [1/2] from: rchristiansen:pop:isdfa:sei-it at: 22-Sep-2000 13:01


Here's an idea for a breakthrough REBOL application (forgive me if this already exists, since I do not normally go shopping for these sorts of things): I work for a support services company and we use several tools to operate the support center. We have a problem tracking application which includes contact management and reporting features. We also use e-mail, of course, and the telephone. Increasingly, we are using chat programs to facilitate communications between our support desk and our escalation contacts. Imagine a support application which features the following: -problem tracking, including work history, problem coding, contact management, and reporting accessible through the LAN, WAN, and Internet -integrated e-mail functions -integrated chat functions -integrated file sharing functions to share documents with off-site or alternate-site technicians -CGI interface which allows field technicians to access and update problems from the field using a laptop or even a Palm device

 [2/2] from: al::bri::xtra::co::nz at: 23-Sep-2000 11:16


RChristiansen wrote:
> Imagine a support application which features the following: > > -problem tracking, including work history, problem coding, contact
management, and reporting accessible through the LAN, WAN, and Internet
> -integrated e-mail functions > -integrated chat functions > -integrated file sharing functions to share documents with off-site or
alternate-site technicians
> -CGI interface which allows field technicians to access and update
problems from the field using a laptop or even a Palm device Imagine a Rebol Component for each of these features, so that you can plug together to application you need, simply by storing them all in the one file directory, and writing glue logic in a dialect to hook them together. Andrew Martin ICQ: 26227169 http://members.ncbi.com/AndrewMartin/ http://members.xoom.com/AndrewMartin/