Mailing List Archive: 49091 messages
  • Home
  • Script library
  • AltME Archive
  • Mailing list
  • Articles Index
  • Site search
 

[REBOL] distributed collaborative support application

From: rchristiansen:pop:isdfa:sei-it at: 22-Sep-2000 13:01

Here's an idea for a breakthrough REBOL application (forgive me if this already exists, since I do not normally go shopping for these sorts of things): I work for a support services company and we use several tools to operate the support center. We have a problem tracking application which includes contact management and reporting features. We also use e-mail, of course, and the telephone. Increasingly, we are using chat programs to facilitate communications between our support desk and our escalation contacts. Imagine a support application which features the following: -problem tracking, including work history, problem coding, contact management, and reporting accessible through the LAN, WAN, and Internet -integrated e-mail functions -integrated chat functions -integrated file sharing functions to share documents with off-site or alternate-site technicians -CGI interface which allows field technicians to access and update problems from the field using a laptop or even a Palm device