[REBOL] distributed collaborative support application
From: rchristiansen:pop:isdfa:sei-it at: 22-Sep-2000 13:01
Here's an idea for a breakthrough REBOL application (forgive me if
this already exists, since I do not normally go shopping for these
sorts of things):
I work for a support services company and we use several tools to
operate the support center. We have a problem tracking application
which includes contact management and reporting features. We also
use e-mail, of course, and the telephone. Increasingly, we are using
chat programs to facilitate communications between our support
desk and our escalation contacts.
Imagine a support application which features the following:
-problem tracking, including work history, problem coding, contact
management, and reporting accessible through the LAN, WAN, and
Internet
-integrated e-mail functions
-integrated chat functions
-integrated file sharing functions to share documents with off-site or
alternate-site technicians
-CGI interface which allows field technicians to access and update
problems from the field using a laptop or even a Palm device
